You must contact a customer care representative at 1. Depending on the situation, we will ask you to send photos of your problem. Since most problems can be resolved with a maintenance regimen, we may offer suggestions as what product s may help resolve your problem. If the problem cannot be resolved through maintenance, the hair must be sent back to us and received before we can take further action.
We handle each situation on a case by case basis, the end result of a verified product inspection is replacement. In order for us to determine if your purchase warrants replacement, the entire purchased amount of hair must be completely removed and mailed back to our corporate offices in California. All costs for hair removal and mailing the product back to Perfect Locks will be covered at the expense of the customer. Perfect Locks will thoroughly inspect the product, upon verification of the problem Perfect Locks will bear the cost to send out a product replacement.
If no problem with the product is evident, Perfect Locks send the item s in question back to the customer without an exchange of product. Expedited shipping options with delivery estimates are available at checkout. Exceptions may include: shipping errors, fraudulent warnings, holidays and weekends, or technical errors.
Once your order ships, our system provides you with real-time tracking numbers with delivery confirmation. When shipped, orders can take several hours to update with tracking information. We are proud to offer a no-hassle 14 day returns and 30 day exchanges on all our hair extensions from the date of delivery. We wash and condition all hair before it gets shipped to you as part of our triple-point inspection.
Unlike other companies, you may wash, condition, and heat style the hair while in the security ties to ensure full satisfaction before using the product. After the security ties are removed, any possibility for return is voided. Close menu. Shop by Color. Shop by Length. New Arrivals. All Clip-Ins Clip-Ins. Lace Clip-Ins. Seamless Clip-Ins. All Wigs Wigs. Full Lace Wigs. Lace Front Wigs. Celebrity Styled. U-Part Wigs. All Tape-Ins Tape-Ins. Seamless Wefts. Ombre Tape-Ins.
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